Refund policy

Returns & Refunds

We want you to love what you ordered. Here's everything you need to know, in plain language.

Something wrong with your order?

If your item arrived damaged, misprinted, or just not what you ordered — that's on us, and we'll fix it. No arguing, no fine print.

Just email us at [support email] within 30 days of delivery with:

  • Your order number
  • A photo of the problem

We'll send you a free replacement or give you a full refund — whichever you'd rather have. You don't even need to send the item back.

Changed your mind, or it doesn't fit?

If you're in the Netherlands or elsewhere in the EU: You have 14 days from the day your order arrives to send it back for a full refund, no reason needed. This is your legal right as an EU shopper, and it applies to our items since they're pre-designed styles rather than made to your own personal spec.

A few simple conditions:

  • The item should be unworn and unwashed, tags still on
  • You cover the cost of return shipping
  • We refund you within 14 days of getting the item back (or seeing proof it's on its way)

To start a return: go to [returns page / order status link], or just email us your order number and let us know you'd like to withdraw from your purchase.

If you're in Switzerland: Swiss law doesn't require us to offer a change-of-mind return window, so this one's up to us. [Choose one:]

  • We only cover genuine defects (see above) — we don't accept returns for fit or preference, since each item is printed specifically for you.
  • As a courtesy, we'll also accept returns within 14 days for store credit or an exchange, even without a defect.

What we can't take back

  • Worn, washed, or altered items
  • Items missing their tags
  • Anything marked as Final Sale at checkout
  • Small differences in color between your screen and the real product — printed colors can vary slightly

Exchanges

Since everything is printed to order, we can't physically swap one item for another. If you need a different size or color, we'll refund your original order and you're welcome to place a new one.

When will I get my money back?

Once your return is approved, refunds go back to your original payment method. Depending on your bank, it can take up to 14 days to show up.

Questions?

Reach out any time at [support email] — we're happy to help.

This policy is written to be clear and fair for our customers, and is based on Dutch and EU consumer protection law, including the electronic right-of-withdrawal requirements in effect since June 2026. It's a template, not legal advice — before publishing, it's worth a quick review by a lawyer familiar with Dutch/EU consumer law to make sure it matches your exact setup.